R.J. FIORE+

Hotels, resorts and clubs

Bellhop Digital

We carry the tech load, so your team can take care of guests.

Bellhop Digital is the hospitality technology division of R.J. Fiore+. We carry the tech load, so your team can take care of guests. Led by a former Corporate Director of IT for luxury hotels and resorts, we give independent hotels, resorts, golf and private clubs, and the companies that manage them, Director-level technology leadership without a full-time hire. We are vendor-neutral: we don't sell bandwidth or hardware, so our advice is about your property, not our margins. Services include property technology assessments, fractional IT director support, guest Wi-Fi and network design, PCI and cybersecurity readiness, vendor contract reviews, and AI agents for the front desk and IT help desk.

Start a conversation

Services

What we do

  1. Property Technology AssessmentVendor-neutral review of network, guest Wi-Fi, systems and vendors, with a prioritized plan.
  2. Fractional IT Director (vCIO)Part-time, Director-level IT leadership for properties that can't justify a full-time hire.
  3. Guest Wi-Fi and Network DesignCoverage, speed and segmentation for guests, staff, events and back-of-house.
  4. PCI and Cybersecurity ReadinessCard-data security, firewalls, phishing training and incident planning.
  5. Vendor and Contract ReviewMake sure internet, Wi-Fi, PMS and phone contracts deliver what you pay for.
  6. BellDesk+ AI SupportAn always-on AI first responder for staff tech issues, escalating to people when needed.
  7. AI Front Desk and Guest Request AgentsAI that handles routine guest questions, requests and messaging.
  8. Systems Integration PlanningPMS, POS, door locks, phones and booking tools working together.
  9. New Build and Renovation Technology PlanningLow-voltage, network and systems design for openings and refreshes.
  10. Management Company Technology StandardsOne playbook and scorecard across a portfolio of properties.

Why us

The difference

Vendor-neutralWe don't sell bandwidth or hardware. Our advice is about your property.
Director-levelStrategy and accountability from someone who has led hotel IT, not just tickets.
AI-first serviceFaster answers at lower cost, with people always in the loop.

Let's talk about your technology.

A short call to hear what's slowing your team down. No pitch, just a clear next step.

Email Rich LinkedIn